Facebook utilized disruptive technology to enter the market as a social networking site. It offered a new way of online networking that had not yet been developed. MySpace and other social networks have utilized primarily sustaining technology to attempt to maintain their customer usage levels. Google + has attempted a similar entry as Facebook. By utilizing disruptive technology, Google has attempted to fill a void and steal customer away from Facebook. At this point, however, it appears that Google + and Facebook may be able to coexist as they are serving different target markets.
I believe the main challenges to social networks are being able to continuously improve in order to maintain their customer levels and not become a victim to being out of date. Developing new sustaining technology is critical.
Most social networks are based upon the ability of a user to create a profile that is viewed by others and to create links between users that simulate or emulate the actual friendships in the person’s life. Depending on the site, these links may be personal or professional.
A security issue that arises through the use of social networks is the ability for a user to post information that may be viewed by more people than they intended. This issue has been addressed continually by Facebook. The site has made numerous changes to the privacy settings to help make the settings more intuitive and easy to understand. While Facebook did not necessarily have to make these changes, they did so to prevent future customer frustration.
One of the larger trends in social networking has been the use of social media to mobilize large groups of people for social issues such as the most recent Kony 2012 video which debuted on 3/5/12 and has logged 74 million views (1% of global population) as of 10 pm 3/12/12. Being able to reach 74 million people in 7 days with a message concerning a social issue is a prime example of the power of a well connected global community.
A revenue stream for social networks is the ability to sell data they have collected concerning their user demographics. Whether or not the sites sell customer specific data, even raw data concerning links and likes would be helpful to certain marketing groups.