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#76. AirTran There are 5 replies:
#76. AirTran Original post: Fri 9/23/2011 at 1:58 PM

http://money.cnn.com/galleries/2007/biz2/0701/gallery.101dumbest_2007/76.html

The 76th dumbest “moment in business” is when AirTran, an airline company, systems went down and passengers could not print boarding passes.  Since there was no backup plan in order passengers stood and watched their planes depart as they could not board without boarding passes.  Every business no matter what the size is needs a backup plan for every part of the business.  This mistake probably costed the company big bucks.  If they would have had a backup system or process in place it would have definitely helped the company to operate normally.  This huge distraction caused bad PR on the business and probably turned away many travelers from wanting to travel with AirTran. Every business no matter what size needs a backup plan and system!

Re: #76. AirTran Posted: Sat 9/24/2011 at 5:36 PM, in reply to Marco Antonio Zabaneh
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Marco –

We have experienced similar “computer problems” at my bank. Do you think our society relies too much on technology? Technology is a huge part of every business. Could businesses function without technological assistance? AirTran relied on its technology to work, which is why it did not have a backup plan.  My bank is essentially crippled when our computer system is down; however, we do not have a backup plan, because of the time involved with manually tracking the information on our system. Do you think many businesses have backup plans for technological malfunctions?  

Re: Re: #76. AirTran Posted: Sun 9/25/2011 at 7:17 PM, in reply to Emily Jane McLaughlin

Emily Jane McLaughlin wrote:

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Marco –

We have experienced similar “computer problems” at my bank. Do you think our society relies too much on technology? Technology is a huge part of every business. Could businesses function without technological assistance? AirTran relied on its technology to work, which is why it did not have a backup plan.  My bank is essentially crippled when our computer system is down; however, we do not have a backup plan, because of the time involved with manually tracking the information on our system. Do you think many businesses have backup plans for technological malfunctions?  

Technology is the backbone to every business! Without technology some businesses could not exist. Technology helps to cut costs in some company's.  Other companies use that savings to re-invest into different parts of the business to keep a competitive advantage in the industry. It doesn't matter what kind of company everyone needs a backup plan.  It could be as simple as switching to a paper system till the computers are back up in action again.  Other companies have backup programs and laptops handy that if the computer system and internet goes down they can switch to a laptop and air card operation.  I think most technologically smart businesses would have a backup plan.  It would be in the best interest for the companies to have a backup plan to switch to in case of an emergency! 
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Re: #76. AirTran Posted: Sat 8/7/2021 at 11:53 PM, in reply to Marco Antonio Zabaneh

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Re: #76. AirTran Posted: Sun 8/8/2021 at 4:35 AM, in reply to Marco Antonio Zabaneh

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